曰韩免费_91久久精品国产亚洲_一区二区成人影院_九一视频在线免费观看_91国视频_亚洲成人中文在线

英语四级改革后考试的阅读训练3

雕龙文库 分享 时间: 收藏本文

英语四级改革后考试的阅读训练3

  英语四级改革后考试阅读训练3

  When a consumer finds that an item she or he bought is faulty or in some other way does not live up to the manufacturers claims, the first step is to present the warranty, or any other records which might help, at the store of purchase. In most cases, this action will produce results. However, if it does not, there are various means the consumer may use to gain satisfaction. A simple and common method used by many consumers is to complain directly to the store manager. In general, the higher up his or her complaint, the faster he or she can expect it to be settled. In such a case, it is usually settled in the consumers favor, assuming he or she has a just claim.

  Consumers should complain in person whenever possible, but if they cannot get to the place of purchase, it is acceptable to phone or write the complaint in a letter.

  Complaining is usually most effective when it is done politely but firmly, and especially when the consumer can demonstrate what is wrong with the item in question. If this cannot be done, the consumer will succeed best by presenting specific information as to what is wrong, rather than by making general statements. For example, The left speaker does not work at all and the sound coming out of the right one is unclear is better than This stereo does not work . The store manager may advice the consumer to write to the manufacturer. If so, the consumer should do this, stating the complaint as politely and firmly as possible. If a polite complaint does not achieve the desired result, the consumer can go to a step further. She or he can threaten to take the seller to court or report the seller to a private or public organization responsible for protecting consumers rights.

  1. When a consumer finds that his or her in it, the first thing he or she should do is to ____.

  A) complain personally to the manager

  B) threaten to take the matter to court

  C) write a firm letter of complaint to the store of purchase

  D) show some written proof of the purchase to the store

  2. How can a consumer make his or her complaint more effective, according to the passage?

  A) Explain exactly what is wrong with the item.

  B) Threaten to take the seller to court.

  C) Make polite and general statements about the problem.

  D) Avoid having direct contact with the store manager.

  3. According to the passage, which of the following is suggested as the last alternative that consumers may turn to?

  A) Complain to the store manager in person.

  B) Complain to the manufacturer.

  C) Write a complaint letter to the manager.

  D) Turn to the Consumers Rights Protection Organization for help.

  4. The phrase live up to in this context means ____.

  A) meet the standard of

  B) realize the purpose of

  C) fulfill the demands of

  D) keep the promise of

  5.The passage tells us ____.

  A) how to settle a consumer s complaint about a faulty item

  B) how to make an effective complaint about a faulty item

  C) how to avoid buying a faulty item

  D) how to deal with complaints from customers

  答案与解析:

  1. D

  当顾客发现自己所购买的商品有问题时,他所做的第一件事就是出示在商场购物的凭具。事实辨析题。文章第一段指明,顾客购买了有瑕疵的商品后,首先应出示在某商场购买某商品的相关记录或证明。故选项D正确。

  2. A

  为了使投诉更加有效,应当指出商品的问题所在。事实辨析题。根据第四段第一句话,最有效的投诉方式是指出所购商品的具体问题,故选项A正确。

  3. D

  文章表明:消费者最后的处理方向就是向消费者权益保护组织求助。事实辨析题。文章最后一段指出,顾客购买了有瑕疵的商品后,可以向销售者或生产者投诉,如得不到满意答复,可以进一步向消费者权益保护组织反映。故选项D正确。

  4. A

  达到标准。词汇题。文中 does not live up to the manufacturer s claims 中的live up to意为 没有达到 的标准 。故选项A正确。

  5. B

  文章告诉我们怎样对有瑕疵的商品进行有效投诉。主旨题。本文主要说明顾客在购买了有瑕疵的商品后如何进行最有效的投诉,故选项B正确。

  重点英语单词

  phrase

  n. 短语,习语,个人风格,乐句

  vt.

  claim

  n. 要求,要求权;主张,断言,声称;要求物

  satisfaction

  n. 赔偿,满意,妥善处理,乐事,确信

  settle

  v. 安顿,解决,定居

  n. 有背

  acceptable

  adj. 合意的,受欢迎的,可接受的

  faulty

  adj. 有错误的,有缺点的

  avoid

  vt. 避免,逃避

  effective

  adj. 有效的,有影响的

  produce

  n. 产品,农作物

  vt. 生产,提出,

  alternative

  adj. 两者择一的; 供选择的; 非主流的

  

  英语四级改革后考试阅读训练3

  When a consumer finds that an item she or he bought is faulty or in some other way does not live up to the manufacturers claims, the first step is to present the warranty, or any other records which might help, at the store of purchase. In most cases, this action will produce results. However, if it does not, there are various means the consumer may use to gain satisfaction. A simple and common method used by many consumers is to complain directly to the store manager. In general, the higher up his or her complaint, the faster he or she can expect it to be settled. In such a case, it is usually settled in the consumers favor, assuming he or she has a just claim.

  Consumers should complain in person whenever possible, but if they cannot get to the place of purchase, it is acceptable to phone or write the complaint in a letter.

  Complaining is usually most effective when it is done politely but firmly, and especially when the consumer can demonstrate what is wrong with the item in question. If this cannot be done, the consumer will succeed best by presenting specific information as to what is wrong, rather than by making general statements. For example, The left speaker does not work at all and the sound coming out of the right one is unclear is better than This stereo does not work . The store manager may advice the consumer to write to the manufacturer. If so, the consumer should do this, stating the complaint as politely and firmly as possible. If a polite complaint does not achieve the desired result, the consumer can go to a step further. She or he can threaten to take the seller to court or report the seller to a private or public organization responsible for protecting consumers rights.

  1. When a consumer finds that his or her in it, the first thing he or she should do is to ____.

  A) complain personally to the manager

  B) threaten to take the matter to court

  C) write a firm letter of complaint to the store of purchase

  D) show some written proof of the purchase to the store

  2. How can a consumer make his or her complaint more effective, according to the passage?

  A) Explain exactly what is wrong with the item.

  B) Threaten to take the seller to court.

  C) Make polite and general statements about the problem.

  D) Avoid having direct contact with the store manager.

  3. According to the passage, which of the following is suggested as the last alternative that consumers may turn to?

  A) Complain to the store manager in person.

  B) Complain to the manufacturer.

  C) Write a complaint letter to the manager.

  D) Turn to the Consumers Rights Protection Organization for help.

  4. The phrase live up to in this context means ____.

  A) meet the standard of

  B) realize the purpose of

  C) fulfill the demands of

  D) keep the promise of

  5.The passage tells us ____.

  A) how to settle a consumer s complaint about a faulty item

  B) how to make an effective complaint about a faulty item

  C) how to avoid buying a faulty item

  D) how to deal with complaints from customers

  答案与解析:

  1. D

  当顾客发现自己所购买的商品有问题时,他所做的第一件事就是出示在商场购物的凭具。事实辨析题。文章第一段指明,顾客购买了有瑕疵的商品后,首先应出示在某商场购买某商品的相关记录或证明。故选项D正确。

  2. A

  为了使投诉更加有效,应当指出商品的问题所在。事实辨析题。根据第四段第一句话,最有效的投诉方式是指出所购商品的具体问题,故选项A正确。

  3. D

  文章表明:消费者最后的处理方向就是向消费者权益保护组织求助。事实辨析题。文章最后一段指出,顾客购买了有瑕疵的商品后,可以向销售者或生产者投诉,如得不到满意答复,可以进一步向消费者权益保护组织反映。故选项D正确。

  4. A

  达到标准。词汇题。文中 does not live up to the manufacturer s claims 中的live up to意为 没有达到 的标准 。故选项A正确。

  5. B

  文章告诉我们怎样对有瑕疵的商品进行有效投诉。主旨题。本文主要说明顾客在购买了有瑕疵的商品后如何进行最有效的投诉,故选项B正确。

  重点英语单词

  phrase

  n. 短语,习语,个人风格,乐句

  vt.

  claim

  n. 要求,要求权;主张,断言,声称;要求物

  satisfaction

  n. 赔偿,满意,妥善处理,乐事,确信

  settle

  v. 安顿,解决,定居

  n. 有背

  acceptable

  adj. 合意的,受欢迎的,可接受的

  faulty

  adj. 有错误的,有缺点的

  avoid

  vt. 避免,逃避

  effective

  adj. 有效的,有影响的

  produce

  n. 产品,农作物

  vt. 生产,提出,

  alternative

  adj. 两者择一的; 供选择的; 非主流的

  

主站蜘蛛池模板: 亚洲欧洲国产精品香蕉网 | 一区二区三区不卡在线观看 | 午夜视频在线观看免费完整版 | 久久久人人人婷婷色东京热 | 一本一道人人妻人人妻αv 一本一道色欲综合网中文字幕 | 国产黄网 | 亚洲欧美日韩国产精品一区二区 | 美国一区二区三区 | 成人激情小视频 | 日本色播| 中文字幕一区日韩在线视频 | 韩国欧洲一级毛片 | 久久99精品久久久久久 | 久久97久久97精品免视看清纯 | 青青操影院 | 妞干网在线观看 | 色狠狠xx | 深夜福利国产精品亚洲尤物 | 久久99热这里只有精品高清 | 黄色一级大片视频 | 欧美一级淫片aaaaaaa视频 | 狠狠躁夜夜躁人人爽天天69 | 亚洲免费观看在线视频 | 黄网站视频在线观看 | 精品免费在线 | 亚洲欧美专区精品久久 | 国产成+人欧美+综合在线观看 | 成年人国产网站 | 蜜桃av麻豆av果冻传媒 | 91精品啪国产在线观看免费牛牛 | 亚洲成人一区在线 | 国产69精品久久久久99尤物 | 成人区精品一区二区毛片不卡 | 久久免费国产精品一区二区 | 天堂一区二区三区在线观看 | 亚洲国产情侣偷自在线二页 | 亚洲国产成人久久三区 | 视频一区 中文字幕 | 久久只有这里有精品 | 护士脱了内裤让我爽了一夜视频 | 99热一区|