Dear Mr. / Miss Editor,

　　I am a student from Tsinghua University and I am writing to you about my experience of buying a dictionary and my complaint about the service of a bookstore.

　　It was about a month ago. I went to a bookstore nearby the university to buy an English dictionary. It was only after I paid for the dictionary and returned to school that I found some pages were missing. But when I went back to the bookstore to tell them about the matter, they said that I should have checked the dictionary before I left the store. According to them, it was my fault and they hold no responsibility for the whole matter.

　　What I want to say is that sincerity and enthusiasm are vital to the survival of service industries in such a market economy featured by fierce competition. It was quite easy for them to change the dictionary for me but they refused to do so. They will lose all customers if they persist in doing so. I hope that this letter can draw the attention of the whole society and that the problem can be solved as soon as possible.

　　Best regards.

　　Yours sincerely

　　Li Ming

　　21. A Letter to the University President about the Canteen Service on Campus

　　January 12th, 2002

　　Dear Mr. President,

　　I am a sophomore from Department 3 and I am writing to you about the food and service in the canteen on campus.

　　To be frank, I am rather disappointed at the food quality, price and service in the canteen. First, the dishes are scarcely well cooked and most of them taste the same. Secondly, most of the dishes there are priced so high that some students cannot even afford them. Thirdly, the service in the canteen is far from satisfying and the inside of the canteen always seem untidy.

　　To solve the problem, I suggest that another canteen be built and a mechanism of competition be introduced between the old and the new. Besides, both the canteens should be subject to the students supervision.

　　Dining is an everyday issue for students. It may affect their academic performance. Therefore, I sincerely hope this letter can draw your attention to the matter and I hope the problems mentioned above can be solved as soon as possible. Best regards.

　　Yours sincerely Li Ming

　　Dear Mr. / Miss Editor,

　　I am a student from Tsinghua University and I am writing to you about my experience of buying a dictionary and my complaint about the service of a bookstore.

　　It was about a month ago. I went to a bookstore nearby the university to buy an English dictionary. It was only after I paid for the dictionary and returned to school that I found some pages were missing. But when I went back to the bookstore to tell them about the matter, they said that I should have checked the dictionary before I left the store. According to them, it was my fault and they hold no responsibility for the whole matter.

　　What I want to say is that sincerity and enthusiasm are vital to the survival of service industries in such a market economy featured by fierce competition. It was quite easy for them to change the dictionary for me but they refused to do so. They will lose all customers if they persist in doing so. I hope that this letter can draw the attention of the whole society and that the problem can be solved as soon as possible.

　　Best regards.

　　Yours sincerely

　　Li Ming

　　21. A Letter to the University President about the Canteen Service on Campus

　　January 12th, 2002

　　Dear Mr. President,

　　I am a sophomore from Department 3 and I am writing to you about the food and service in the canteen on campus.

　　To be frank, I am rather disappointed at the food quality, price and service in the canteen. First, the dishes are scarcely well cooked and most of them taste the same. Secondly, most of the dishes there are priced so high that some students cannot even afford them. Thirdly, the service in the canteen is far from satisfying and the inside of the canteen always seem untidy.

　　To solve the problem, I suggest that another canteen be built and a mechanism of competition be introduced between the old and the new. Besides, both the canteens should be subject to the students supervision.

　　Dining is an everyday issue for students. It may affect their academic performance. Therefore, I sincerely hope this letter can draw your attention to the matter and I hope the problems mentioned above can be solved as soon as possible. Best regards.

　　Yours sincerely Li Ming